Delivery & Returns
Delivery Information
To return your product, you should post your product to:
48 Terrington Crest, Clayton, Bradford, West Yorkshire, UK, BD14 6HF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Deliveries
Online orders are typically shipped within 5 working days of ordering using Royal Mail 24hr tracked delivery. Our Postage & Packaging charge is ÂŁ4.50 per order (subject to change). Occasionally other courier companies may be used. Please note, handling and delivery time may vary during busy periods. For Wholesale and Ambassador delivery times, please contact us for more information.
We are currently only able to dispatch to U.K. mainland addresses.
Return and Refund Policy
Thanks for shopping at mayaliciousdesserts.co.uk.
If you don't receive the item that you ordered or the item you have received has been damaged in transit, we're here to help.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you don't receive the item that you ordered or the item you have received has been damaged in transit, please contact us .
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mayaliciousdesserts.co.uk.
Exchanges (if applicable)
We only replace items if the wrong item has been delivered to you or the item is not as described. Send us an email at contact@mayaliciousdesserts.co.uk and return your item to:
48 Terrington Crest, Clayton, Bradford, West Yorkshire, UK, BD14 6HF
